Rockbet Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Rockbet Casino, including our website, games, account services and related features. Please read them carefully before registering or playing. By accessing or using the service, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules displayed for a particular game, promotion or service.

Rockbet Casino is operated by Cyberrock Entertainment N.V. under a licence issued in Curaçao. All transactions are protected by 128-bit SSL digital encryption, and the RNG is audited and validated by an independent third party.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Rockbet Casino in relation to your use of the website and its services. They apply to all visitors, registered account holders and players, unless a separate written term is stated to apply to a particular product or service. Additional game rules, promotion terms, payment conditions, privacy information and responsible gambling guidance may also apply. If there is any inconsistency, the specific terms for the relevant game, offer or service will generally apply to that matter.

You must read these terms before using the website. If you do not agree with them, you must not register an account, deposit funds, claim an offer or play any game. We may update these terms from time to time to reflect changes to our services, legal requirements, technology or business practices. The latest version will be made available on the website. Your continued use of the service after an update means that you accept the revised terms.

You are responsible for checking the terms that apply before you use the service. We may change, suspend, withdraw or restrict any part of the website or games where reasonably necessary. This may include changes made for maintenance, security, compliance, technical reasons or responsible gambling purposes. Where appropriate, we will provide notice of material changes through the website or your account.

Eligibility and lawful use

You must be at least 18 years old, or the minimum legal gambling age that applies in your location, whichever requirement is relevant.
You must use the service only where online gambling is lawful and permitted for you.
You must provide accurate, current and complete information when creating or maintaining an account.
You must not use the website for unlawful activity, fraud, money laundering, abuse, or any purpose unrelated to the intended services.
You must not allow another person to access or use your account.

We may refuse registration, limit access or close an account where we reasonably believe that a person is ineligible, located in a restricted jurisdiction, acting unlawfully, breaching these terms or presenting a risk to the security or integrity of the service.

2. Accounts, verification and account security

You may be required to create an account before accessing certain features. Only one personal account should be created and used by each player unless we expressly agree otherwise. Accounts must be opened in your own name and may not be transferred, sold, shared or made available to another person. You remain responsible for all activity carried out through your account, subject to any rights you may have under applicable law.

We may ask you to verify your identity, age, location, payment method or source of funds. Verification information must be genuine, readable and provided within any requested timeframe. We may suspend account functions, delay transactions or restrict play while checks are completed. These checks help protect players, prevent underage gambling, support financial crime controls and maintain the security of the service.

You must keep your login details confidential and take reasonable steps to protect your device and account. Tell us promptly if you suspect that your account has been accessed without permission, your details have been lost, or any account information is incorrect. We may require you to reset login details or complete additional security checks before restoring access.

Suspension and closure

We may suspend, restrict or close an account where we reasonably suspect a breach of these terms, inaccurate information, prohibited conduct, payment irregularities, multiple accounts, bonus abuse, fraud, collusion or other activity that could harm players or the service. We may also take action where required by law or by a relevant authority. Any decision will be handled in accordance with applicable requirements.

You may request account closure or a break from gambling at any time using the available account tools or support channels. Account closure does not remove obligations that arose before closure. Subject to verification, applicable law and any necessary investigations, eligible remaining funds may be handled through the available payment process. We may retain information where required for legal, regulatory, security or record-keeping purposes.

3. Deposits, withdrawals and games

You may deposit only through payment methods made available on the website and that you are authorised to use. You must not use a payment method belonging to another person without appropriate permission and any checks that may be required. Deposits must be made for genuine recreational play and not for unlawful purposes. We may reject, reverse or investigate a transaction where required for security, compliance or technical reasons.

Before a withdrawal is processed, we may confirm your identity, account details, payment method and compliance with these terms. The available withdrawal methods, minimum or maximum transaction amounts, processing requirements and any applicable fees will be displayed through the relevant service. Processing times can vary because of verification, payment providers, banking systems, weekends, public holidays and other factors. We do not guarantee a particular processing time unless expressly stated.

You are responsible for entering correct payment information and for any charges imposed by your bank, payment provider or other intermediary. We are not responsible for delays or losses caused by incorrect details supplied by you, unavailable payment services, banking restrictions or events outside our reasonable control. If a transaction appears incorrect, contact support through the channels made available on the website as soon as possible.

Game results and technical issues

Games must be played using the account and balance shown in the service. Where the system records a result, that record will generally be treated as the official result, subject to correction of an obvious technical or administrative error. If a game is interrupted, we may restore the game, settle it according to the relevant game rules, or take another reasonable step consistent with applicable requirements.

If a technical error, pricing error, display error or other malfunction affects a game, transaction or account balance, we may correct the error and reverse affected activity where permitted. You must not deliberately exploit a fault or encourage another person to do so. Suspected errors should be reported promptly. Nothing in these terms limits rights that cannot lawfully be excluded under Australian consumer protection law.

4. Promotions, responsible gambling and legal information

Promotions and bonuses

Promotions, bonuses and other offers are subject to the specific terms displayed with the offer. These terms may include eligibility requirements, participation steps, expiry conditions, wagering or playthrough requirements, game restrictions, maximum values, withdrawal conditions and account limitations. You should review the relevant offer terms before participating. If an offer term is unclear, do not participate until you have obtained clarification.

Unless the specific offer says otherwise, a promotion may be available only once per person, household, device, payment method or other permitted basis. We may withdraw, amend or cancel an offer where it has been used contrary to its terms, obtained by mistake, affected by a technical issue or no longer complies with applicable requirements. Promotional balances may be removed where the associated offer is cancelled in accordance with its terms.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits before you play and only use money you can afford to lose. Take regular breaks, avoid gambling when upset or under the influence of alcohol or drugs, and do not chase losses. If gambling is affecting your finances, relationships, work, health or wellbeing, stop and seek support.

Use available deposit, time, loss or session limits where offered.
Request a temporary break or account closure if you need time away from gambling.
Do not gamble on behalf of another person or allow someone else to use your account.
Keep gambling separate from essential household expenses and borrowed money.
Seek independent help from an appropriate Australian gambling support service if you are concerned about your gambling.

Liability, privacy and complaints

We take reasonable steps to provide a secure and reliable service, but access may occasionally be unavailable because of maintenance, telecommunications issues, device problems or events outside our reasonable control. To the extent permitted by law, we are not responsible for indirect loss, loss caused by your failure to follow these terms, or losses resulting from unauthorised access caused by your failure to protect account details.

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed in connection with the service. By using the website, you acknowledge that information may be handled in accordance with that policy and applicable privacy law. We may use cookies and similar technologies as described in the relevant website information.

If you have a question, concern or complaint, please use the support options provided on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. We will consider complaints fairly and may request further information. You retain any rights and remedies available under applicable Australian law.

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. These terms, together with the information and specific conditions referred to in them, represent the rules governing your use of Rockbet Casino unless another written agreement applies.