Privacy Policy

This Privacy Policy explains how Rockbet Casino may collect, use, store and protect information relating to players who use its website and services. It is intended to help players in Australia understand what information may be handled, why it is needed and how they can make a privacy request.

Rockbet Casino is operated by Cyberrock Entertainment N.V. under a licence issued in Curaçao. All transactions are protected by 128-bit SSL digital encryption, and the RNG is audited and validated by an independent third party.

Information we may collect

When you visit the Rockbet Casino website, create an account, play games, make a payment or contact support, information may be collected and handled to provide the service. The information requested will depend on how you use the website and the checks that apply to your account. Players should provide information that is accurate, current and complete, and should update it if it changes.

Account and identity information

This may include your name, date of birth, residential details, contact information, account login details and other information supplied when you register or manage your account. Information about account activity, preferences, responsible gambling settings and communications may also be associated with your player account.

Verification information

To help confirm identity, age and eligibility, Rockbet Casino may request verification documents or other supporting information. These documents may contain identity details, address information, images or other information needed for account checks. Verification information may also be reviewed as part of fraud prevention, security and financial crime controls.

Payment and transaction records

The website may handle information about deposits, withdrawals, gaming transactions, payment methods, transaction references and related account activity. Payment information may be processed through payment service providers. Where appropriate, only information needed to confirm or manage a payment may be retained by the casino, while payment providers may handle information under their own privacy terms.

Technical, device and usage data

When you use the website, technical information may be recorded, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times and information about how the website is used. This data can help maintain security, identify technical problems, improve performance and understand general usage patterns.

Communications and support information

If you contact support, the casino may keep the details of your request, information used to verify your account and the content of communications. This helps respond to questions, investigate issues, maintain service records and protect players and the website from misuse.

Why information is used

Personal information is used only for purposes connected with operating, securing and supporting the casino service, or where handling it is otherwise permitted or required. The purposes may include the following:

Creating, administering and maintaining your player account.
Processing deposits, withdrawals, account changes and other transactions.
Providing access to games, website features and account services.
Confirming identity, age and account ownership.
Performing verification, anti-fraud, security and risk checks.
Detecting suspicious, unauthorised, unlawful or harmful activity.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Responding to enquiries, complaints, requests and support messages.
Managing responsible gambling tools, restrictions and player safety processes.
Monitoring and improving the reliability, usability and security of the website.
Sending service messages about accounts, transactions, security or important changes.
Sending marketing communications where permitted and where the required consent or other lawful basis applies.

Some information is necessary for the casino to provide an account or complete a transaction. If requested information is not provided, or if it cannot be verified, access to some services may be restricted, delayed or unavailable. This may also apply where information is needed to meet security or legal obligations.

Sharing information

Information may be shared with service providers that support website hosting, identity verification, payment processing, fraud prevention, customer support, security, analytics and technical operations. These providers should receive information relevant to the service they perform and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect the casino, its players or the public; to investigate suspected fraud or other misuse; to respond to a valid legal request; or to meet an applicable obligation. Information may be processed in Australia or in other locations, depending on the systems and providers used to operate the service. Appropriate safeguards may apply where information is handled outside Australia.

Cookies, security and retention

Cookies and similar technologies

Rockbet Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, improve security, understand website use and help provide relevant communications or content. Some cookies are essential for requested features, while others help measure performance or improve the website.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect account access, website functions or the way some features operate. Browser settings and controls may differ between devices, so players should check the guidance provided by their browser.

Keeping information secure

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, alteration, disclosure or misuse. These measures can include access controls, account security procedures, monitoring and secure transfer methods. No website, online account or method of transmission can be guaranteed to be completely secure.

Players are responsible for keeping login details confidential, using appropriate device security and notifying support promptly if they believe an account or password has been compromised. Rockbet Casino will not normally ask for a password through an unexpected message. Players should take care when following links or sharing documents online.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights may include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

To exercise a data right or ask a privacy question, contact support@rockbet-casino.best. Please explain what you are requesting and provide enough information for your account to be identified. For security, additional information may be requested to confirm your identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: ask for inaccurate, outdated or incomplete information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer required and no retention obligation applies.
Marketing consent: withdraw consent to marketing communications at any time. Service and account messages may still be sent where they are needed to operate or secure your account.
Privacy questions or complaints: contact support@rockbet-casino.best so the request can be reviewed and addressed.

A request may be declined or limited where this is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes. If information is deleted, certain account functions, transaction history or support records may no longer be available. Where a request cannot be completed in full, an explanation may be provided.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use the service after a material change.

By continuing to use the website after an updated policy is published, you acknowledge that you have had an opportunity to review the revised information. If you do not agree with the way information is handled, you should stop using the relevant services and contact support@rockbet-casino.best with any privacy request.